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How Loan Officers Are Getting Referrals from ChatGPT (And How You Can Too)

Loan Officer Podcast with Chris Johnstone and Frank Garay

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Artificial intelligence isn’t just a trend—it’s a complete shift in how business is being done in the mortgage industry. One of the most powerful new developments? Loan officers are now getting referrals directly from ChatGPT.

If you’re feeling behind or overwhelmed, don’t worry—you’re not alone. But the good news is, it only takes learning a few key strategies to put yourself ahead of the curve.

In this article, we’ll break down:

  • Why ChatGPT is becoming a lead source for mortgage professionals

  • How to get your business recommended by AI

  • The 5 simple things you can do to earn referrals from ChatGPT

Why ChatGPT Is Now Referring Clients to Loan Officers

More and more consumers are turning to AI-powered search engines instead of Google. Whether it’s first-time homebuyers, tech-savvy clients, or even your average borrower—people are asking ChatGPT for recommendations on mortgage lenders, pre-approvals, and even real estate listings.

The AI is smart enough to recognize buying intent. When someone types, “What’s the best way to get pre-approved in [City]?” or “Find me a good loan officer in [Location],” ChatGPT responds with actual names—but only if you’ve done the work to show up as an expert.

How ChatGPT Decides Who to Recommend

Here’s the key difference between Google and AI:

Google ranks websites based on backlinks, keywords, and technical SEO.

ChatGPT, on the other hand, ranks you based on your conversations, consistency, and corrections. It wants to refer people to knowledgeable, helpful experts. So how do you prove you’re that expert?

The 5 Ways to Get ChatGPT to Recommend You

  1. Start Talking to It (the Right Way)
    Use detailed, local-specific prompts that tell ChatGPT who you are, who you help, and what you specialize in.

  2. Correct It When It’s Wrong
    When ChatGPT gives you incorrect info, fix it—and tell it why. This builds your “reputation” in its knowledge base.

  3. Create AI-Optimized Content Regularly
    Use AI to write blog posts, FAQs, and social content that answers buyer questions. Then teach ChatGPT why those answers matter.

  4. Engage with AI Weekly
    Just like building a relationship with a top real estate agent, building trust with AI takes consistent interaction.

  5. Connect AI to Your CRM and Database
    With tools like the Loan Officer AI CRM, you can use AI to follow up with leads, answer questions, and book appointments—automatically.

Why This Matters for Your Mortgage Business

Just like Google Business pages and 5-star reviews changed the game 10 years ago, AI recommendations are the new frontier. And the loan officers who adapt now will be the ones getting leads on autopilot within the next 12 months.

The best part? You don’t need to be tech-savvy. You just need the right prompts, the right CRM, and a little consistency.

Final Thoughts: Don’t Get Left Behind

We’re at a tipping point in mortgage marketing—and it’s happening faster than most realize. The good news? You can start today.

👉 Grab your free AI starter kit here: https://loanofficerbrand.com
👉 Join our free Friday AI training here: https://builditwithchris.com

AI isn’t coming—it’s already here. And it’s already closing deals for the loan officers who are paying attention.

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